Product Returns

Please complete the form below to request an RMA number.

Return Policy

It is important to us that you are completely satisfied with your purchase .

Cancel Order

We can cancel the order for you if you contact us(services@joshaper.com ) in time after your purchase.

1.If contact us within 2 hours after your payment finished,10% of the order total will be charged as transaction fee.

2.If after 2 hours,20% of the order total will be charged as transaction and handing fee.

3.Once your order has been shipped out.we will not be able to cancel it for you.

Return&Exchange

We accept return on products. Customers has the right to apply for return within 7 days after the receipt(Once beyond 7 days ,we won't offer free exchange or free return service,please keep a good contact during this period).

Refund PolicyBuyer pay the shipping costSeller pay the shipping costPhoto providedExchange availableCommunication
Dislike/Unsuitable


Contact within 7 days after the receipt
change style,color or size


Shipping wrong items
Quality problem
Artifical reason
×××Unacceptable

Notes:

1.If you want to return it within 7 days,Please keep the item in original condition,Items have been used or washed is not allowed to return and more.

2.20% restocking fee will be applied for all returned merchandise ,because Joshaper do not sell refurbished or previously owned products.

3.For hygiene purposes, we do not accept returns or exchanges of panties and boxers except when there is a manufacturing defect.

Return & Exchange Method 1

Order Information Step 1 Please provide order information

Return & Exchange Method 2

Step 1

Please contact our Joshaper services representatives within 7 days of receipt of your the items via mail.

Email:services@joshaper.com

Please indicate the reason you want to exchange or return your the items,please attach any applicable


Step 2

Our customer services representatives will process your return/exchange request within 1-2 business days.(except for holidays and vacations)

After the return/exchange request has been authorized,our customer service will send you a Return&Exchange address to you.


Step 3

Please ship the items back to the address we provide you,please include the order number.You're also responsible for the return shipping charge.

*We DO NOT accept the return packages without our Return Authorization.

*We DO NOT accept the return packages by freight collect.

Please do email us the tracking number to services@joshaper.com after you have shipped your package