FAQ


WELCOME TO JOYSHAPER!

 ABOUT ORDERING

                                                                                      

1. How to place an order?  

(1). Click your favourite product.
(2). Select color, size, quantity that you want
(3). Click on the  Add to Cart
(4). Confirm all the items that you want-if you confirm, please click the  PROCEED TO CHECKOUT’’
(5). Go to login or sign up
(6). Finalizing your order by filling out all the information needed: Customer Information,Shipping Address ,Shipping Method,Payment Method
(7). Click on PROCEED TO CHECKOUT
(8). Fill in your Paypal information
(9). Make a payment and submit your order

2.How do I know my order has been confirmed ? 

  Once youve finished the payment and submitted your order, you will receive a confirmation email. It confirms that your order was successfully submitted. Well send a receipt that includes a unique order ID and a list of all the items that you ordered.
If you havent received a confirmation email, please figure out how long has it been, confirmation emails can take up a couple of hours to get to your email.
If you waits a very long time, please check your spam or junk mail folder in case it is there. Please add our email to your safe list mailbox !
if  still no confirmation email from us, please email us: services@joyshaper.com, We would love to help.

3.Can I modify or cancel the order after placing?

If contact us within 2 hours after your payment finished, 10% of the order total will be charged as a transaction fee.
If after 2 hours, 20% of the order total will be charged as transaction and handling fee.

4.Can I return the order?


Yes, Within 7 days if you are not satisfied, you can send back to exchange.


5.Can I place a sample order?


Of course. There is no minimum requirement for your first-time trial order or sample order. You can buy one pcs or more to see the quality and test your market. When you place a sample order if you have any question, please contact our online customer service to help you.




ABOUT SIZING




1.How do I know what size I need ? 

Each product details page has it own size finder that will guide you in choosing the perfect size. 

2.How do I measure waist/hips/bust correctly?

Prepare measuring tape, please remove or raise your clothing for accurate measurement.

Wrap measuring tape around your midsection and check the numbers to find the correct measurement.

If you’re still daunting for measuring, please email us at services@joyshaper,we would love to help you figure out.